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GHX COVID-19 Information Center

Managing Critical Supply Shortages
As GHX continues to assist the healthcare community research alternative sources to help reduce shortages of critical medical supplies during COVID-19, we are expanding our critical supply list to include additional data, including potential supplier part numbers. The reference files below represent SKU-level data for COVID-19 alternative supply categories, collected from GHX’s vast network of suppliers over the course of several years, and reviewed by GHX’s Content Operations team for complete...



OnDemand AP BCP
With the ongoing COVID-19 situation and in light of recent earthquake activity in Salt Lake City, Utah, the value of OnDemand AP’s Business Continuity Plans (BCP) for paper and email processing has never been more relevant. In response to these events, we have invoked our BCP to reduce vulnerability and help ensure that you continue receiving the reliable service to which you are accustomed. We anticipate any disruption to our mailroom and data capture operations will be minor. To safeguard aga...



G-Fax Continuity Efforts Update
India’s Prime Minister issued an order for a 21-day ‘total lockdown’ for all citizens beginning at midnight on March 24. In response to this news, we have efforts underway to help ensure that you continue receiving the reliable service to which you are accustomed. We do not expect this situation will have a significant impact on G-Fax but would like to provide an update on current business continuity efforts. Workforce Productivity and Resourcing We have successfully moved more than 80% of our...



How to Set Up an Emergency Overflow Facility
As the number of COVID-19 cases continues to rise, healthcare system resources are being stretched to a breaking point. Should hospitals need to set up emergency overflow facilities to continue to treat patients, GHX has created a simple process to ensure medical supplies reach the new location quickly. For healthcare providers: To add a new emergency facility location to your GHX account, please coordinate with your organization’s Supply Chain team. If you still have questions, you can reach o...



Business Continuity Update
Since outlining GHX’s Business Continuity Plans (BCP) on March 12, we have continued to monitor global operations and are reporting no change at this time. Our goal is to ensure our network of healthcare providers and suppliers is efficiently and effectively operating their supply chain processes, and order flow and transactions remain stable.  To ensure we’re achieving these goals, GHX regularly measures four global indicators: (1) service availability; (2) workforce productivity; (3) change m...



Update Vendormate policies
We understand that healthcare facilities are adjusting their vendor credentialing policies based on developments related to COVID-19.  In response, GHX  posted messages on Friday, March 6 within the Vendormate credentialing application to our healthcare provider and vendor users regarding the increasing use of new policies related to COVID-19.  We also see many facilities are limiting access for vendor representatives. To assist you in implementing new policies, please select how GHX can help ...



sourcing alternatives
In response to COVID-19, GHX is committed to helping ensure that our customers receive access to the data and information needed to help maintain critical supplies to serve patients and protect staff.  We understand that inventory availability may be limited for specific medical product categories, resulting in a need to find alternative sources. In order to support the healthcare community with these alternative source research efforts, GHX referenced McKinsey’s report, COVID-19 Crisis: US He...



GHX Service Delivery Updates
As the situation surrounding the novel coronavirus (COVID-19) continues to evolve, GHX Professional Services is taking the following actions effective immediately: Travel of GHX delivery resources is restricted until April 17, 2020 and this restriction applies to all services engagements currently planned and newly signed. Delivery of all client services engagements will be conducted remotely via teleconference during this period. Your GHX project manager will be in touch to explain the pro...



Business Continuity Updates
Given GHX solutions are a critical component to running the business of healthcare, our Chief Information Officer provided a detailed outline of GHX Business Continuity Plans earlier today. This post outlines five at-a-glance key takeaways: GHX is currently experiencing no impact to our global operations. We do not currently anticipate any impact to the delivery of GHX services due to COVID-19 and we have implemented a multi-tiered risk mitigation strategy related to all GHX services. Busin...



UPDATED COVID-19 INFORMATION CENTER POST
The safety and health of our employees, customers and business partners is of the utmost importance to us. In an effort to limit the spread of COVID-19, GHX has made the decision to adjust travel restrictions for its employees as well as non-employee/non-contractor visitors to our buildings. The GHX Task Force routinely meets to regularly assess and adjust GHX policies in accordance with national and local public health authorities. We are also following the Centers for Disease Control (CDC)'s...